Shipping policy

Last updated: 22 July 2026

We currently deliver to customers across the United Kingdom using trusted third-party logistics partners. Below you will find details on our processing times, delivery estimates, and how to track your order.

Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Processing times exclude weekends and public holidays.

Orders placed after 18:00 on a Friday will begin processing on the following Monday.

Shipping Costs

Free delivery on all orders within the United Kingdom, with no minimum spend required.

Estimated Delivery Times

Total delivery time breakdown:

• Processing time: 1 to 3 business days
• Transit time: 5 to 8 business days
• Estimated total delivery time: 6 to 11 business days

Please note that delivery times are estimates and may vary due to courier delays, public holidays or seasonal demand. The timeframes shown include order processing time.

Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands may take longer than the estimates above.

Orders Containing More Than One Item

Where an order contains several pieces, items may be dispatched separately and arrive on different days. You will receive tracking for each parcel. This does not affect your delivery charge.

Carriers

Orders are delivered by Royal Mail, DHL eCommerce, DHL Express or Evri, depending on the size and weight of the piece.

Most orders are delivered to your door and do not require a signature. Larger or higher-value pieces may require a signature on delivery.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to follow your shipment. If you have not received it within 3 business days, please check your spam folder or contact our support team for assistance.

Delivery Delays or Missing Parcels

While we aim to meet all estimated delivery windows, delays may occasionally occur due to courier disruption, public holidays or seasonal demand.

If tracking shows that your parcel has been delivered but you have not received it, please check with anyone else at the address and with your neighbours, confirm the delivery address, and allow 24 hours, as parcels are sometimes marked as delivered before they arrive. If it still has not arrived, contact us and we will open an investigation with the courier.

If your parcel has not arrived within 15 business days of dispatch, please email us at support@studiomalone.co.uk and we will investigate the matter promptly with the courier.

Damaged Parcels

Our pieces include glass, ceramic and finished metal components, and we ask that you inspect your order on arrival.

If your order arrives damaged, please photograph the piece and the outer packaging before unpacking any further, then contact us within 7 days of receipt with your order number and the photographs. We will assess the situation and arrange a replacement or a refund where applicable.

Please retain the original packaging until the matter is resolved, as the courier may require it for inspection.

Incorrect or Incomplete Addresses

We deliver to the address provided at checkout. Please check your details carefully before placing an order.

Address changes are only possible before dispatch, so please contact us as soon as possible if something needs correcting. If an order is returned to us because of an incorrect or incomplete address, it will be cancelled and refunded, and you are welcome to place a new order with the correct address. Delivery remains free.

Cancelling an Order

You can cancel your order at any point before it has been dispatched. Please contact us immediately if you wish to do so.

If your order has already been dispatched, you may return it in accordance with our Returns and Refund Policy, which gives you 30 days from delivery to return an unused item in its original packaging.

Support

If you have any questions about your delivery, please contact us at support@studiomalone.co.uk.

Business Information

Company Name: Studio Malone Ltd T/A Studio Malone
Company Registration No.: NI741435
Registered Address: 16 Mount Charles, Belfast, BT7 1NZ
Email: support@studiomalone.co.uk
Phone: +44 7848 409762
Customer Support Hours:
Monday to Friday: 9:00 am – 5:00 pm (GMT)
Response Time:
Within 24–48 business hours